File a Compliment or Complaint

You may file a complaint against an officer in the following ways:

  • Report the incident in person, by email, by mail or by phone to an on-duty police supervisor.

    • Police supervisors are available 24 hours a day, seven days a week. To request to speak with a police supervisor regarding an allegation of misconduct, call 508-676-8511.​

  • Report the incident directly to the Office of Professional Standards.

    • To make a complaint directly to an investigator in the Office of Professional Standards, call 508-324-2810, Monday through Friday during normal business hours.​

  • Report the incident to the Mayor's Office.

    • To make a complaint directly to the Mayor’s Office, call (508)-324-2000 and they will contact the police department on your behalf.​


Contact information for the Office of Professional Standards


Captain Barden H. Castro

(508) 676-8511 x272

Lieutenant Gregory Wiley

(508) 676-8511 x214

To commend an employee:

The Fall River Police Department welcomes your comments about all of our employees. We appreciate that you are willing to take the time to suggest our personnel for commendation or other recognition. A supervisor may need to contact you to follow up your report on behalf of the Chief of Police.

Please fill out the form below or submit this form in person, by e-mail, or U.S postal service. The mailing address of the Fall River Police Department is 685 Pleasant St. Fall River, MA. 02721.

Citizen recommendation for employee commendation/recognition

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